Shipping policy
Thank you for shopping with Neivo.
Order Processing
Orders are prepared for shipment after they have been successfully placed and payment has been confirmed.
Once your order has shipped, you may receive a shipping confirmation email containing tracking information when available.
Delivery
Delivery times vary depending on destination, shipping carrier, customs processing, local conditions, and other circumstances outside Neivo's reasonable control.
Any delivery estimates displayed during checkout or provided by a shipping carrier are estimates only and are not guaranteed.
Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Tracking information may not update immediately after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error after placing your order, contact us at neivosupport@gmail.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or shipment.
Neivo is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by law.
Lost or Delayed Packages
If your order appears to be lost or is experiencing an unusual delay, contact us at neivosupport@gmail.com
We will assist you in reviewing the available shipping and tracking information.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Contact
For shipping-related questions: